Help centre
Support
Australian-based support for every SchoolTech product — setup, spare parts, warranty and troubleshooting.
Setup & installation
Step-by-step help configuring trolleys, cabinets and locker systems in your school.
Manuals & guides
Product manuals and quick-start guides are linked on each product page.
Warranty claims
Lodge a claim and we'll respond within one business day.
Spare parts & freight
Replacement power boards, castors, keys, locks and cables shipped Australia-wide.
Frequently asked questions
How quickly do you respond to support requests?
We acknowledge every request within one business day, and most issues are resolved within five business days.
Where do I find my product manual?
Manuals are linked in the Manuals section on each product page. If you can't find yours, send us the model name and we'll email it.
Can you help with a device that isn't charging?
Yes. Most charging faults come down to a power board, a cable, or a tripped circuit. Send us photos of the unit and the bay and we'll diagnose it with you.
Do you supply spare keys and locks?
We do. Quote the lock code stamped on the barrel or your original invoice number and we'll match it.