Support
Warranty Policy
Every SchoolTech product is built for daily classroom use and backed by a clear, school-friendly warranty.
Coverage periods
- Charging trolleys, cabinets and charging stations: lifetime warranty trolley body and 3 years electrical.
- Smart lockers and electronic locking systems: 3 years from the date of invoice.
- Headphones, adaptors, cases and classroom accessories: 12 months from the date of invoice.
- Replacement parts supplied under a claim are covered for the remainder of the original warranty period.
What is covered
- Defects in materials and workmanship under normal school use.
- Failure of electrical components, charging modules, power boards and fans supplied by SchoolTech.
- Structural faults such as failed welds, hinges, castors and locking mechanisms.
- Labour and freight for approved claims within mainland Australia.
What is not covered
- Accidental damage, misuse, vandalism, or use outside the product's stated capacity.
- Damage caused by unauthorised modification, repair or third-party parts.
- Normal wear items such as cable fraying, scuffs, ear cushions and cosmetic marks.
- Damage caused by power surges, water ingress, or storage in unsuitable environments.
Making a claim
- Contact our support team with your school name, invoice or purchase order number, the product model, and a short description of the fault.
- Photos or a short video of the fault help us resolve claims faster.
- We aim to acknowledge every claim within one business day and provide a resolution path within five business days.
- Approved claims are resolved by repair, replacement parts, or product replacement at SchoolTech's discretion.
Your rights under Australian Consumer Law
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty is in addition to, and does not limit, those rights.
Need to lodge a claim?
Send us your invoice number and a short description of the fault and we will take it from there.